Refund Policy
Effective July 20, 2026 · Samir is a service of Betryx LLC (USA). Contact: hello@meetsamir.com
Finish-or-refund. If the interviews can't be completed — whatever the reason — you get every dollar back. وعد منّا
Before the first interview
100% refundYou changed your mind, or the timing isn't right.Cancel any time before Samir's first session with your Storyteller and we refund the full amount, no questions asked.
After the first session
100% refundYou or your Storyteller aren't feeling it.If after the first session the experience isn't right for your family, tell us within 14 days of that session and we refund everything. Elders who don't want to talk should never cost you money.
If the interviews can't be completed
100% refundHealth, circumstances, anything.If the ten sessions can't be finished for any reason, we refund the full order — including add-ons that haven't been delivered. If your family wants to keep the recordings and chapters gathered so far, they're yours to keep either way.
After the memoir is written
Fix-first promise.Once chapters are delivered for review, we correct anything your family flags — names, dates, tone, anything — free, until you're glad to approve it. Because the work at this stage is complete and deeply personal to your family, completed digital memoirs are not refundable once approved, except where consumer law says otherwise.
Printed editions
Printed after your approval, made only for you.Personalized books can't be restocked, so printed editions aren't refundable once printing begins. But if a book arrives damaged, misprinted or defective in any way, we reprint and reship it free — just send a photo within 30 days of delivery.
The Audiobook
100% until deliveredRefundable any time before it's delivered to your family page.After delivery, the same fix-first promise applies to its editing and audio quality.
How to request a refund
Email hello@meetsamir.com or WhatsApp +1 645 206 2539 from the contact on your order. Approved refunds go back to the original payment method within 5–10 business days, in the currency you paid.
Nothing in this policy limits any non-waivable rights you have under the consumer law of the place you live.